Phoebe Bandi, receptionist

Phoebe is in her tenth tax season at the Owlview office and has studied to prepare tax returns. She said she has "a great boss and workmates" and that what appeals to her most about "getting to know the clients is their different personalities and circumstances."

She and her husband of more than 20 years were living in Quebec when, following three years of paperwork, they came to the States to take care of Phoebe's aging parents. The Bandis have one son and enjoy volunteering and outdoor sports as a family. They have volunteered at dozens of building projects around New York State.